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Choosing a ticket bot for Discord: what to look for
Most ticket bots can do the same on paper: a button, a private channel and a log. You only notice the difference when your staff use it every day, and when a member gets messages in a language they did not choose. Here are eight things to look for before you decide.
1. Does the bot write in your language?
Look at what the member sees: the buttons, the welcome in the ticket, the message at closing. Many bots let you edit the texts yourself, but then you have to translate every single one, and new features arrive in English.
Ticket System writes Danish, English, Norwegian or Swedish. You choose the language in one place, and everything the bot has already sent changes with it. The dashboard and the help are in Danish and English.
2. Can it be set up without commands?
A setup made with commands is done once and never changed again, because nobody remembers them. Look for a dashboard where you can see all settings together, and where the next admin can work it out without you.
3. Who can see a ticket?
Should the whole team be able to read unban appeals, or only admins? A good bot lets each category have its own staff roles, and lets you decide who may open the dashboard, and what they may do there.
4. What happens to the conversation afterwards?
When the channel is deleted, the conversation is gone unless the bot stores it. Check whether the images are included, whether the user can get a copy, and whether you can decide yourselves how long it is kept. Read more about transcripts.
5. Where is your members' data?
A ticket contains names, messages and sometimes age or purchase details. If you run the server as an association or a company, you are responsible for them under the GDPR. Look for where the server is located, whether there is a data processing agreement, and whether a person can have their information handed over or deleted.
Ticket System runs on a server in the EU. The data processing agreement applies automatically, and the security page explains how we look after the data.
6. What is free, and what does the rest cost?
Find out what the free version can actually do before you have set everything up. Is claim included? Does the user get a message at closing? And what happens to your setup if you stop paying?
In Ticket System claim, transcripts, ratings, the user card and the dashboard are free, with two categories and one panel. Premium costs €5.49 per month per server, and new servers get it free for 14 days with no card. If you stop, nothing is deleted: the Premium features are paused.
7. Where do you get help?
Sooner or later a button does not work, and then you want an answer you understand. Check whether there is a help page in your language, and whether you can write to someone without queueing on a large support server.
The "Check setup" box on the dashboard finds the typical mistakes by itself and says what to fix. Otherwise you write to us under Support on the dashboard.
8. Can you try it first?
Do not choose from a list of features. See the dashboard, open a ticket, and let someone from your staff try to claim and close it. Ten minutes tell you more than a whole comparison.