Terms
1. The service
Ticket System is provided by [FIRMA mangler i .env], Danish company registration (CVR) no. [CVR mangler i .env]. The service consists of a Discord bot that opens and manages support tickets, and a dashboard on this website. By adding the bot to a server or logging in to the dashboard, you accept these terms.
2. Free and Premium
Ticket System can be used for free. Premium costs €5.49 per month incl. VAT per server and gives the extra benefits listed on the home page.
- Premium is paid in advance for one month at a time and renews automatically.
- You can cancel at any time. The cancellation takes effect from the next period, and you keep Premium for the rest of the period you have paid for.
- If we change the price, you will be notified at least 30 days in advance, and you can cancel before the change takes effect.
3. Right of withdrawal
If you are a consumer, you have a 14-day right of withdrawal from the purchase. If you asked to receive Premium immediately, you pay for the part of the period you have used if you withdraw. Write to ticketsystem.support@gmail.com to withdraw.
4. Use of the service
You may not use Ticket System for illegal content, harassment, spam or to circumvent Discord’s rules. Discord’s own terms and guidelines also apply. We may shut off the service on servers that abuse it.
5. Operation and liability
We work to keep Ticket System running reliably and take daily backups. We cannot guarantee that the service is always available, for example if Discord has problems. Our liability is limited to the amount you have paid for Premium in the last 3 months. We are not liable for indirect losses.
6. Data
How we process information is described in our privacy policy. If you remove the bot from a server, we keep the setup and ticket history for 90 days so you can add the bot again without losing anything. After that, everything is deleted automatically. You can ask us to delete it sooner.
7. Changes
We may change these terms. We announce significant changes at least 30 days in advance on this page and in our Discord.
8. Governing law and contact
The terms are governed by Danish law. If you have questions or a complaint, write to ticketsystem.support@gmail.com. As a consumer, you can also complain to the Danish Centre for Complaint Resolution.