Privacy policy
Ticket System is a Discord bot for support tickets with a dashboard on this website. Here you can read what information we store, why we store it, and how to have it deleted.
Who is responsible
[FIRMA mangler i .env], Danish company registration (CVR) no. [CVR mangler i .env]. You can always contact us at ticketsystem.support@gmail.com.
When a Discord server uses Ticket System, we process information about the server’s members on behalf of the server. The server owner decides how tickets are used on their server.
What we store
| Information | Why | How long |
|---|---|---|
| Your Discord user ID, username and avatar when you log in to the dashboard | To log you in and show who you are | Until you log out, and at most 7 days without activity |
| The names of your Discord servers and your permissions on them | To show the servers you are allowed to manage | Same as above |
| The server’s setup: categories, roles, channels, texts and quick replies | So the bot works on the server | As long as the bot is on the server, and 90 days after it is removed |
| Tickets: who opened, claimed and closed them, answers to questions, timestamps and ratings | To run tickets and show statistics to the server’s staff | As long as the bot is on the server, and 90 days after it is removed |
| Transcripts: a copy of the messages in a ticket, with names and links to avatars and attachments | As a record for the server’s staff and for the person who opened the ticket | As long as the bot is on the server, and 90 days after it is removed |
| Payments: who started a purchase of Premium, amounts, timestamps, invoice numbers and the e-mail used at payment | To deliver Premium, show receipts and be able to document the purchase in case of a disagreement | As long as the bot is on the server, and 90 days after it is removed. The accounting records themselves are kept by Stripe for 5 years, as required by Danish bookkeeping law |
| Change log: who changed what on the dashboard and when | Security and oversight for the server owner | The latest 300 changes per server |
| Backups of the above | So data is not lost if something fails | 14 days |
We only read messages in ticket channels. Messages in the server’s other channels are not stored.
Transcripts and links
A transcript can be opened through a link containing a long, random key. Anyone with the link can read the transcript, so only share it with those who should see it. Transcripts are not shown in search engines.
Cookies
We only use necessary cookies: ts.sid, which keeps you logged in to the dashboard, and ts.lang, which remembers whether you chose Danish or English. We use no cookies for statistics, advertising or tracking, and we do not load fonts or scripts from other companies.
Who we share information with
We never sell information. We use these providers to run the service:
- Discord, which the bot and login run through.
- Hetzner Online GmbH (Finland), where the server with the bot and the database is hosted.
- Stripe, which handles the payment for Premium. Card details go directly to Stripe and never reach our server.
Your rights
You have the right to access the information we hold about you, to have it corrected or deleted, and to object to the processing. Write to ticketsystem.support@gmail.com. The owner of a server can also ask us to delete all of the server’s data immediately.
If you are unhappy with how we process your information, you can complain to the Danish Data Protection Agency (Datatilsynet) at datatilsynet.dk.