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An alternative to Ticket Tool
Ticket Tool is one of the most used ticket bots on Discord, and it does its job well. Ticket System is made for those who want one dashboard for everything and several things included for free. Here are the differences, so you can choose for yourself.
What the two have in common
- A panel with buttons, so the support channel is not filled with messages.
- A private channel for each request, which can be closed and reopened.
- Transcripts, so the conversation can be read afterwards.
- Ready-made replies staff can send with a few clicks.
- A dashboard in the browser for the setup.
Here are the differences
The column about Ticket Tool is based on what their own website said on 13 October 2026. The words in quotation marks are their own.
| Ticket System | Ticket Tool | |
|---|---|---|
| Language | The bot writes Danish, English, Norwegian or Swedish. The dashboard and website are in Danish and English. | The website is in English. We could not see a choice of other languages on it. |
| Claim: see who has the ticket | Free. | "Ticket claiming" is listed under "Premium Features". |
| Private message to the user | Free: the user can be notified when staff reply, and get a copy of the conversation when the ticket is closed. | "Direct messages" is listed under "Premium Features". |
| Auto-close and auto-delete | Premium. | "Ticket automation" is listed under "Premium Features". |
| Questions before the ticket is opened | Premium. On Free you can show answers to the most asked questions before the ticket is opened. | "Forms" is listed as a feature on the front page. We could not see which plan it belongs to. |
| Limit in the free version | 2 categories and 1 panel. | Their site mentions "10 Tickets a minute". |
| Price of Premium | €5.49 per month per server. New servers get 14 days free with no card. | The price was not shown on the page when we looked. |
| Support | Under Support on the dashboard, in Danish or English. With Premium we answer within 24 hours. | On their Discord server ("We offer support on our discord"). Premium gives "priority support". |
| Where is the data? | On a server in the EU (Finland). A data processing agreement is included. | See their own site under "Privacy". |
What you also get in Ticket System
- Answers before a ticket: the most asked questions are shown before a ticket is opened, so fewer end up with staff.
- Applications: a category can have the buttons Approve and Reject, and the bot can give a role on approval.
- Suggestions and bug reports with voting, also in forum channels.
- Setup check and test run: the bot finds missing permissions by itself and can try a whole ticket on your server.
- Timed bans and warnings Premium: staff give a role from the ticket, and the banned member can only open an unban appeal.
When is Ticket Tool the right choice?
If you have a server where Ticket Tool is already set up and you are not missing anything, there is no reason to switch. It is widely used, and many people already know it.
If you want claim and messages to the user without paying, or you are missing applications, suggestions and bans in the same place, Ticket System is worth a try.
How to try it without losing anything
The two bots can run side by side. Add Ticket System, set it up in a test channel, and only swap the panel when you are happy. See the whole process step by step.
Ticket Tool belongs to its owners, and we are not affiliated with them. Their features and prices may have changed since 13 October 2026, so check their own site before you decide. If we have written something wrong, write to us under Support and we will correct it.