FREE#0001
€0
For smaller servers that want to get started today.
- 2 ticket categories and 1 panel
- Claim, priority, move and summon
- Transcripts and ratings
- Dashboard, logs and blacklist
Discord bot for support
Every request gets its own ticket.
Ticket System gives your members a panel with buttons. One click opens a private channel between them and your team, with claim, priority, transcripts and ratings.
- English and Danish
- Up to 25 ticket categories
- HTML transcripts
Try it: click a button in the panel.
Features
Everything a ticket bot should do
Channels are created with the right permissions, so only the user and your staff can see them. The rest is handled with buttons.
Panels with buttons or a dropdown
Create categories like Support, Sales and Complaints with their own emoji, colour, Discord category and staff role. Send the panel from the dashboard with one click.
Claim and handover
Staff claim a ticket with one click, so everyone can see who has it. Ownership can be transferred with /ticket transfer.
HTML transcripts
The whole conversation is saved as a readable HTML file in your transcript channel and sent to the user when the ticket is closed.
Ratings
The user can give 1 to 5 stars in a DM after closing. The average is shown on the dashboard and with /stats.
Priority and statistics
Mark tickets as low, normal, high or urgent. The channel name gets a coloured dot, so urgent cases stand out immediately.
Logs, limits and blacklist
Every opening, claim, closing and rating is logged. Set a maximum number of open tickets, and block users who abuse the system.
Get started
Ready in five minutes
Invite the bot
Click Add to Discord and choose your server. The bot asks for the permissions it needs.
Log in to the dashboard
Log in with Discord on the dashboard and choose your server. You need the "Manage Server" permission.
Choose channels and staff
Choose category, staff roles and log channel from lists. No commands needed.
Send the panel
Create your ticket categories, see the panel in the preview, and send it in a channel with one click.
Commands
All commands
| Command | What it does | Who |
|---|
Pricing
Choose your ticket
Start for free. Every new server gets 14 days of Premium included, so you can try everything before you decide. No card required.
PREMIUMTRY FOR FREE
… / month per server
For servers where support should run itself.
- Unlimited categories and panels
- Custom questions, e.g. Ban ID and Yes/No
- Auto-close, reminders and opening hours
- Staff statistics, claim lock and custom texts
| Compare | Free | Premium |
|---|
Prices include VAT. You upgrade and cancel yourself in the dashboard under Subscription. If you go back to Free, nothing is deleted.
FAQ
Questions and answers
Which permissions does the bot need?
View Channels, Manage Channels, Manage Permissions, Send and Manage Messages, Attach Files, Embed Links and Read Message History. The invite link asks for them automatically. The bot needs a role above the roles it gives access to.
How do I buy Premium?
Log in to the dashboard, choose your server, and go to the Subscription tab. You pay by card, and Premium is active right away. The subscription covers one server, renews every month and can be cancelled at any time in the same place.
What happens when the trial ends?
The server continues on Free. Nothing is deleted, and your tickets work as before. The Premium features, such as automation and custom questions, are paused until you upgrade.
Who can see a ticket?
Only the user who opened it, the staff roles you have chosen, and people you add with /ticket add. Everyone else is excluded through the channel permissions.
What happens when a ticket is closed?
The user loses access, the channel is renamed to closed and moved to the archive category if you have chosen one. The user receives the transcript and a rating request in a DM. Staff can reopen or delete the ticket afterwards.
Can I have different teams for different categories?
Yes. Each ticket category can have its own Discord category and staff role, for example sales for purchases and moderators for complaints.
How many tickets can a user have open?
You decide that on the dashboard under Settings. The default is one at a time.
Can the bot write in Danish?
Yes. Each server chooses whether the bot writes English or Danish in Discord. The website and dashboard are also available in both languages.